(1) An Active Directory Domain Services user object must be a member of the specified Active Directory security group listed. To configure response groups, you must be a member of at least one of the following administrative roles: Active Directory Security Group (1)Ĭreate / manage holiday and business hours Additionally, a Response Group Administrator can delegate configuration of an existing workflow to a Response Group Manager, who can then modify and reconfigure the workflow and its associated agent groups and queues. To make Response Group available to users, you must configure agent groups, then queues, and then workflows. The components that Response Group requires are installed and enabled automatically on the Front End Server or Standard Edition server when you deploy Enterprise Voice.

Response Group is an Enterprise Voice feature that routes and queues incoming calls to groups of people, called agents, such as a help desk or a customer service desk.

Deployment process and steps for Response Group in Skype for Business Server Enterprise Voice.ĭeployment process for Response Group in Skype for Business

Using groups in skype for business